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Frequently Asked Questions

Delivery Time

We are shipping sawdust charcoal briquettes from the port of Surabaya (Tanjung Perak, ID SUB), Indonesia. Tracking containers from the charcoal factory to port takes 12-18 hours. By car, it takes only 3 hours, but the truck drives slower. Departure time to destination is every Friday, Saturday and Thursday, CY Closing is Monday, Wednesday and Friday accordingly.

Estimated transit time of container from Semarang (ID SRG) to ports:

  • Port Klang (MYPKG) 3-5 days
  • Jeddah (SAJED) 22-32 days
  • Port Said (EGPSD/E) 19-23 days
  • Barcelona (ESBCN) 25-30 days
  • Rotterdam (NLRTM) 25-30 days
  • Hamburg (Deham) 24-29 days
  • Antwerpen (BEANER) 25-30 days
  • Gdynia (PLGDY) 40-45 days
  • St. Petersburg (RULED) 40-45 days
  • Novorossiysk (RUNVS) 30-45 days
  • Los Angeles (USLAX) 30-36 days
  • New York (USNYC) 34-41 days
  • Melbourne (AUMEB) 18-25 days

Keep in mind, that transit time and departure date is depending on the shipping line and can be different from shipment to shipment.

We sell our sawdust charcoal briquettes on a FOB or CIF basis, we are happy to help you to recommend a good shipping line. Sawdust charcoal production time is 30 days to fill in 40” feet container and it's growing every month



Payment terms

All payments should be made via TT (Telegraph transfer) bank transfer to our company account in Indonesia. We use Bank BCA. Swift CENAIDJA for BCA. Western Union, Bitcoin, and others not bankable payments are not accepted. Payment should be done in USD, free from issued bank charges.

Payment terms are 50% down payment. After receiving this payment we start production of sawdust charcoal briquettes, printing inner boxes. To load 1×40” feet container we need 3 working days. After the production process is done we are packing charcoal cubes into inner boxes and then to master boxes. Labeling boxes according to your requirements. Staffing container with sawdust charcoal briquettes boxes takes 2-3 hours.

After container with sawdust charcoal is shipped we prepare shipping documents: Bill of Lading, Certificate of origin, invoice, packing list. It takes 3-5 days to prepare all the documents. Right after that, we send you a photocopy of B/L and COO. Now is your turn to transfer us the rest 50% of payment. After we receive payment we send you original documents via DHL or just a telex release.



OEM or production under your brand

Yes, we do OEM production and produce sawdust charcoal under your brand & design. All our charcoal is produced under our customer's brands. Send us your design of packing and we will print it for you.

We do not do the design ourselves. Our main focus and specialization are to produce sawdust charcoal briquettes for hookah and shisha. We are not designers, we are the manufacturer. Our primary focus is to make good sawdust charcoal for wholesale and bulk buyers with specific parameters.

Please pay your attention, that our price includes printing the inner box with standard design on 230 gr carton paper in full color. If you need a different paper or laminating, emboss – contact us to recalculate the cost of printing.



How to order?

To order bulk sawdust charcoal briquettes for hookah & shisha – choose charcoal specification. We produce sawdust charcoal briquettes in Super Premium, Premium, and Economy types. The main difference between these types is in Ash content, moisture, volatile matter, and drop test. Besides, we can produce sawdust charcoal according to your specifications.

Then contact us via Whatsapp +62 857 7048 6046or email us to admin@iman-market.com or risdogrup@gmail.com. We will confirm charcoal production dates, availability and issue your invoice. You are welcome to visit our charcoal factory to see and test sawdust charcoal briquettes by yourself.

Production of sawdust charcoal briquettes takes 30 days to fill in a 40ft container. Please confirm the schedule first, as we are serving other clients too.



Can I visit your factory?

Yes, please come and visit our sawdust charcoal factory in East Java, Indonesia. Let us know the date and time of your arrival and we will pick up you at the airport in Juanda Surabaya. We send you our car to bring you and show you our production process. It takes about 2 hours drive from the airport to our charcoal factory.

 

Please contact us via email: admin@iman-market.com or risdogrup@gmail.com or +62 857 7048 6046(WhatsApp) to if you have any complaint about the quality of our sawdust charcoal briquettes. We are responsible and care about our product.